Privacy policy
Privacy Policy
Last updated: 15 September 2025
Soul of Arabia Ltd. (“Soul of Arabia”, “we”, “our” or “us”) operates this website and online store. We are committed to protecting and respecting your privacy and to handling your personal data in a lawful, fair and transparent manner in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and any other relevant legislation.
This Privacy Policy explains how we collect, use and disclose your personal information when you visit or interact with our website, purchase products, use our services, or otherwise communicate with us. By accessing or using our services, you confirm that you have read and understood this Privacy Policy.
Information We Collect
When you use our services, we may collect personal information that can identify you directly or indirectly. This may include your name, billing and shipping addresses, email address, account details such as usernames and passwords, and transaction history including purchases, returns and exchanges. We may also collect payment and financial details in order to process transactions securely.
We also collect technical information such as your IP address, browser type and device identifiers, together with information about how you interact with the website. Information may be collected directly from you, automatically through cookies and similar technologies, or from service providers and third parties who support the operation of our business.
How We Use Your Information
We process your personal information to provide and manage the services you request, to process and fulfil your orders, to arrange delivery and returns, and to maintain your account. We also use your information to personalise your shopping experience, recommend products and improve the functionality of our website.
We may use your information for marketing and promotional purposes, including sending you communications by email or showing relevant advertising online. You can opt out of receiving marketing emails at any time by using the unsubscribe link provided in our messages.
Your information may also be used for fraud prevention and security purposes, including account verification and the protection of our website. Where necessary, we process your information to comply with legal obligations or to respond to lawful requests from public authorities.
Disclosure of Information
We share your personal information with trusted third parties who assist us in delivering our services. This includes Shopify, which hosts our online store, payment processors, logistics and shipping providers, IT and cloud storage companies, and analytics and marketing partners. These providers are only permitted to process your personal information in accordance with our instructions.
We may also disclose your information when required by law, in response to legal proceedings or government requests, or in connection with corporate transactions such as mergers or acquisitions. We do not sell your personal data.
Shopify
Our website is hosted on Shopify, which provides the e-commerce platform enabling us to sell our products to you. Information you provide may be collected and processed by Shopify in order to deliver its services. Shopify may also use aggregated data across its merchant network to improve its platform and services. For more information, please refer to the Shopify Privacy Policy and Shopify Privacy Portal, which explain how Shopify processes your data and the rights available to you.
International Transfers
Your personal information may be transferred and stored outside the United Kingdom or the European Economic Area. Where this takes place, we ensure that appropriate safeguards are applied, including recognised contractual protections or other measures required by UK data protection law.
Retention and Security
We keep your personal information only for as long as necessary to provide the services you have requested, to comply with legal and regulatory requirements, and to resolve disputes or enforce agreements. We take reasonable technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure or alteration. However, no system is entirely secure and we cannot guarantee the complete security of your information.
Your Rights
Under the UK GDPR and the Data Protection Act 2018, you have rights in relation to your personal information. These rights include the right to request access to the data we hold about you, the right to request correction of inaccurate information, the right to request deletion of your data in certain circumstances, and the right to request restriction or object to our processing. You may also request a copy of your data in a portable format and withdraw your consent where consent has been the legal basis for processing.
To exercise these rights, please contact us using the details provided below. We may need to verify your identity before responding. If you are dissatisfied with our handling of your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the United Kingdom.
Children’s Data
Our services are not directed at individuals under the age of majority in their jurisdiction, and we do not knowingly collect personal information from children. If you believe that a child has provided us with their data, please contact us so that we can delete it.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or legal requirements. Any updates will be posted on this page with a revised “last updated” date. We encourage you to review this policy regularly.
Contact
If you have any questions about this Privacy Policy, our data practices or your rights, you can contact us at:
Email: support@soulofarabia.co.uk
Address: Soul of Arabia Ltd., 15 Cheyne Close, Hendon, NW4 3NH, United Kingdom
Soul of Arabia Ltd. is the data controller in relation to the processing of your personal information.