Refund policy

At Soulo Farabia, we are committed to providing you with a smooth and transparent shopping experience. Our return and refund policy guarantees a fair and easy process if you're not entirely happy with your purchase.

Eligibility for Returns

You may request a return within 14 days of receiving your order. To be eligible:

• Items must be unused, undamaged, and in their original condition
• All original tags, labels, and packaging must be intact
• A proof of purchase, such as your order number or receipt, is required

Items that cannot be returned include:

• Final sale or clearance items, as indicated at the time of purchase
• Customised, monogrammed, or made-to-order items (if applicable)

How to Initiate a Return

To begin a return, contact our customer support team.

Please include the following information:

• Your full name
• Order number
• Reason for the return
• Photos, if the item is defective, damaged, or incorrect

You will receive return authorization and detailed instructions. We do not provide return shipping labels for any return.

Return Shipping Responsibilities

All returned items must be properly packaged to prevent damage in transit.

Refund Process

We will notify you of your refund's approval or rejection after we receive and inspect the returned item.

• Approved refunds will be processed within 10 business days
• Refunds are issued to the original payment method
• Original shipping costs are non-refundable, unless the return is due to our error

Exchanges

Yes, we do offer exchanges. If you would like to exchange an item, please reach out to our customer support team with your request. You will need to return the original item first, and once we receive it, we will send out the new item you requested.

Order Cancellations

You may cancel your order prior to shipment by contacting our support team. Once your order has shipped, please follow the return process outlined above.

Restocking Fee

We do not charge any restocking fees on orders or products, allowing you to return items without incurring additional costs. 

Return Address

Soulo Farabia

15 Cheyne Close, Hendon, NW4 3NH, United Kingdom

We recommend using a trackable shipping method such as Royal Mail for all returns.

Legal Rights

This Return & Refund Policy does not override any legal rights you may have under applicable Italy consumer protection laws.

Customer Support

For assistance with returns, refunds, or general inquiries, please contact:

Phone: +44 7939 668593

Email: soulofarabia@gmail.com

Address: 15 Cheyne Close, Hendon, NW4 3NH, United Kingdom

Support Hours: Monday to Friday: 09:00 a.m. - 06:00 p.m.